This is a little story about customer service. It’s about bad customer service, and it’s about good customer service. It’s about how a customer service rep should make sure that he really knows the answer to a question before spouting off, and if he isn’t sure, he should ask someone else.
The dramatis personae in this little skit are Comcast and Tivo. Comcast will be playing the role of bad customer service, and Tivo is cast in the role of the hero. [...]
