Tivo Series2 40GB DVR — $50 after rebate!
A couple of days ago, I read about a $150 rebate from Tivo. [...]
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Tag Archives: DVR
Tivo
Posted in Electronics, Entertainment, Hardware, Tech Also tagged Programming, Television, Tivo 14 Comments
Customer Service, Bad and Good
This is a little story about customer service. It’s about bad customer service, and it’s about good customer service. It’s about how a customer service rep should make sure that he really knows the answer to a question before spouting off, and if he isn’t sure, he should ask someone else.
The dramatis personae in this little skit are Comcast and Tivo. Comcast will be playing the role of bad customer service, and Tivo is cast in the role of the hero. [...]