This is a little story about customer service. It’s about bad customer service, and it’s about good customer service. It’s about how a customer service rep should make sure that he really knows the answer to a question before spouting off, and if he isn’t sure, he should ask someone else.
The dramatis personae in this little skit are Comcast and Tivo. Comcast will be playing the role of bad customer service, and Tivo is cast in the role of the hero. [...]
Over on waxy.org’s links, I found this list of Sesame Street videos on YouTube. Talk about bringing back some memories. [...]
We finally got a Tivo. I bought an 80hr model off of eBay for $150. It arrived about two weeks ago, and I finally installed it last weekend. We set up some of our favorite shows as Season Passes and put Bruce Campbell in my actor wishlist (hey, I forgot that he was an extra in Darkman!).
We’re just starting to get used to it. [...]
Tivo Series2 40GB DVR — $50 after rebate!
A couple of days ago, I read about a $150 rebate from Tivo. [...]
