Between projects at work (rolling out the largest indoor WiFi network in the world at a certain international airport near Atlanta) and projects at home (building more IKEA furniture — bed, dresser, chest, entertainment center, end tables, ottomans; doing what I can to help Suze prepare for Thanksgiving), I haven’t had much time for posting lately. But I’m making a minute to come up for a quick breath and note some of the things that have caught my attention lately:
- WordPress 2.0 beta (what, you thought it was version 1.6? Ha!)
- Feedlounge alpha 5 (faster, more new features)
- Feedlounge switches from MySQL to PostgreSQL
- American Edit (Dean Gray does mashups of songs from Green Day’s “American Idiot”) [Update Nov. [...]
Customer Service, Bad and Good
This is a little story about customer service. It’s about bad customer service, and it’s about good customer service. It’s about how a customer service rep should make sure that he really knows the answer to a question before spouting off, and if he isn’t sure, he should ask someone else.
The dramatis personae in this little skit are Comcast and Tivo. Comcast will be playing the role of bad customer service, and Tivo is cast in the role of the hero. [...]